Shipping policy

You will receive an email with tracking information as soon as your order is processed for shipping. If an order is placed on a weekend (Saturday or Sunday) or on Friday afternoon (after 1pm PST) you can expect your order to be processed and shipped on the following Monday. 

We are currently only offering shipping within the United States, including Hawaii and Alaska. We do not ship to P.O. Boxes.

We are not responsible for packages that have been lost or stolen after leaving the Propersole facility. Risk of lost/stolen/damaged packages purchased from propersole.com transfer to the recipient upon delivery of your items from our facility to the carrier. Should anything happen to your order after it has been delivered please file a claim with the delivery service.

Ways to prevent your packages from being stolen and/or lost:

  • As we know, this can be frustrating and we strive to provide the best customer experience possible, we recommend following these methods to prevent your packages from being lost or stolen.
  • Out of town? Request to have your package held at a FedEx location until you return.
  • Concerned about people stealing your package? Let us know by adding a note at checkout and we can request to have a signature required upon delivery or have the package held for you at a FedEx location.

Questions? Contact us support@propersole.com